It is the end of the day and your audience is eager to go home. As you begin your presentation, what element in the process of communicating to that audience can you adjust to get their attention?
HRMN 302 Organizational Communication Week 7 Quiz Answers
1.) It is the end of the day and your audience is eager to go home. As you begin your presentation, what element in the process of communicating to that audience can you adjust to get their attention?
2.) A new organization offers health care insurance to farm workers by grouping their individual applications into a large pool of insured people. This spreads the cost of the insurance across more people and as a result makes it less expensive.
However, when the foreman of a tomato-picking crew hands out the insurance application forms to the mostly South American farm laborers in his crew, he explains the program only in English with the result that few of the laborers understand the offer and none sign up for it. In this business communication context, what responsibilities did the foreman neglect?
2.) Mandy's beauty spa customers prefer to have their nails done while their hair is being curled, because it saves time; however, Mandy's stylists want to work without the awkwardness of having to maneuver around the pedicurists. Mandy does not want to lose customers over the issue, but she knows her employees would appreciate it her effort to accommodate them. Mandy decides to keep the current practices in place, but also to point out to customers how both the technicians could work more quickly if they were not interfering with each other. Which function of persuasion did Mandy focus on when she approached her customers?
3.) The extent to which audience members respond to a persuasive message is referred to as what?
4.) Fill in the blanks: “Non-verbal communication is the _______ of conveying _________ without using ________,” according to the textbook.
5.) It is said that in the United States that the North moves at a much faster pace than the South. Some also believe that the pace of life in the United States is, in general, much faster than that of Europe or the Middle East. Whether these generalities are true or not, a shipping business may appear to operate at a more frenetic pace than a farm. These characterizations of places, cultures, and businesses reflect what?
6.) Which of the following statements about nonverbal communication is FALSE?
7.) How does the textbook define fidelity?
8.) Which of the following is the most difficult communication barrier to anticipate?
9.) Temporary layoffs are coming, but most employees will be hired back eventually. To maintain morale and loyalty, which nonverbal aspect of communication would be the BEST way to circulate the layoff/rehire message?
10.) Because you are an expert in your field, you post technical advice and offer solutions to common problems in online forums. These efforts help you promote your business very effectively, but you have competitors who also post, and one of them frequently criticizes your advice. Which of the following would be more damaging than helpful, because it would reflect poor netiquette?
11.) You are planning communication to a select group of city politicians and bureaucrats that will invite and encourage them to attend the grand opening of your new franchise. Which of the following would use non-verbal message traits to enhance the invitation’s effectiveness?
12.) What qualities of good business writing does the following statement lack? “Despite the fact that Mrs. Armadio will not be present at the commencement of her kitchen renovation project, as her legal representative, I am authorized to coordinate with the foreman of the construction crew how the project will proceed.”
13.) What is the main difference between a report and a proposal?
14.) The “To:” field of an e-mail usually includes the intended recipient’s name or some other identifier, so why is it necessary to also include a proper salutation in a business e-mail?