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SAI 460 Final Exam with Answers

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SAI 460 Final Exam with Answers

(TCO 1) Which of the following are not capability levels in CMM(I)? (This question may have one or more answers. For full credit, check all that apply).

2. Question : (TCO 1) The first phase of Porter's recommended process for evaluating the company is:

(TCO 2) Change management is the approach to plan, _______, ________, manage, measure, and sustain changes in business processes and work. (select two)

(TCO 2) According to Porter's model, which of the following are forces driving industry competition? (This question may have one or more answers. For full credit, check all that apply)

(TCO 3) When analyzing business processes, the diagram that describes what is currently done is called a(n): (This question may have one or more answers. For full credit, check all that apply:

A Level 2 Business Process Diagram typically depicts which of the following? (This question may have one or more answers. For full credit, check all that apply)

(TCO 4) What are some of the phases of a best-practice, business-process reengineering methodology?

(TCO 4) Which of the following are characteristics of a very complex process? (This question may have one or more answers. For full credit, check all that apply).

(TCO 5) Which of the following are not steps in defining a preliminary business case? (This question may have one or more answers. For full credit, check all that apply).

A _________ is a bounded set of activities that are undertaken, in response to some event, in order to generate an output. (This question may have one or more answers. For full credit, check all that apply).

(TCO 6) Which of the following are guidelines for software package selection? (This question may have one or more answers. For full credit, check all that apply)

(TCO 6) Which of the following activities should be performed when implementing a change that requires a new position or job? (This question may have one or more answers. For full credit, check all that apply)

(TCO 7) When a significant issue arises during implementation, what are some reasons for going through with the change despite objections? (This question may have one or more answers. For full credit, check all that apply).

(TCO 7) When selecting performance measures for an implementation, which of the following can be used to measure increased service? (This question may have one or more answers. For full credit, check all that apply).

(TCO 8) Goals of performance measurements include which of the following objectives? (This question may have one or more answers. For full credit, check all that apply).

(TCO 8) Key components of ongoing process measurement include: (This question may have one or more answers. 

The most common issues in change management can be grouped into all of the following general categories except?

(TCO 9) Symptoms of resistance to change include: (This question may have one or more answers. For full credit, check all that apply).

(TCO 10) In a service-oriented architecture approach to an E-Business implementation, there are multiple _________________ who can provide information and data to any number of clients, consumers, or subscribers.

(TCO 10) Important measures for success in an E-Business implementation include: (This question may have one or more answers. For full credit, check all that apply).

(TCO 11) A change implementation risk is that managers will lose interest in the change objectives if the objectives appear ________. (This question may have one or more answers. For full credit, check all that apply).

(TCO 11) Which of the following are types of goals for change? (This question may have one or more answers. For full credit, check all that apply).

(TCO 2) Describe how environmental analysis, SWOT analysis, value-chain analysis, and choice of business strategy influence business-process re- engineering. Provide examples. 

Discuss the difference between business-process diagrams and organizational diagrams. When should each one be used? What are the strengths and weaknesses of each one? 

(TCO 5) Why are ERP solutions so powerful for today's businesses? Do not feel limited to a single reason. Support your answer. 

(TCO 6) Why do so many new system implementations end in failure? What are some of the measures that can be adopted to lessen the likelihood of this happening? Provide examples. 

Why is political resistance to change issues fundamentally so pervasive, so time consuming, and so difficult to solve? 

(TCO 10) Why can e-business not be implemented like a standard IT project? 

(TCO 11) Define ROI and TCO. Describe any interdependencies. How does each one fit into a business decision whether or not to select a specific IT solution? 

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