BAM 315 Unit 1 Exam Answers (CCU)
California Coast University
1) Which of the following types of managers is responsible for making organization-wide
decisions and establishing the plans and goals that affect the entire organization?
a. research managers
b. top managers
c. first-line managers
d. production managers
2) Which of the following is an example of an efficient manufacturing technique?
a. decreasing product output
b. increasing product reject rates
c. cutting inventory levels
d. increasing the amount of time to manufacture products
3) Which of the following management functions from the mid-1950s is no longer
included in the basic functions of management?
4) All of the following are examples of informational roles according to Mintzberg except
5) Organizations that are well managed ________.
a. develop a loyal customer base, grow, and prosper
b. compete on an international basis because they have the best products
c. always have the lowest-cost products
d. choose the best suppliers for their products
6) The roles of disseminator, figurehead, negotiator, liaison, and spokesperson are more
important at the ________ levels of the organization.
d. middleUnit 1 Examination 45 Principles of Management
The Customer Meeting (Scenario)
Kelly, a production supervisor, is responsible for 10 employees who assemble components into a finished product that is sold to distributors. Kelly reports to Ben, a production manager, who in turn reports to Dan, a general manager, who reports to McKenna, a vice president of operations. Recently, McKenna asked Dan to have a meeting with Kelly and Ben regarding some customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns, and to develop a specific plan to address these concerns.
7) The structure of the managerial relationships among McKenna, Dan, Ben, and Kelly
can best be described as a ________.
a. flexible work group
b. innovative nuclear structure
c. communication hub
d. traditional pyramid structure
The Busy Day (Scenario)
Don Eskew, plant manager at Control Systems, Inc., sighed as he sipped his first cup of coffee at 5 a.m. and read his agenda for the day. He is giving two company tours in the morning: the first to a newspaper reporter who is writing a story on the new plant expansion, and the second to a group of Control Systems managers from the east coast. Don then has a meeting with the unit manager, Phil Johnson, to discuss Phil’s recent drop in performance (a task Don always hates). Next, Don is spending a couple of hours reviewing the trade journals he receives from his high-tech association and writing up a brief synopsis for his presentation next week to the division president. Finally, in the late afternoon, he will be reviewing the new equipment malfunction and deciding whether to bring in extra people to get the equipment running as soon as possible. Whew! Just another day in the glamorous life of a manager.
8) When Don conducts the tour for the east coast managers, he will be operating in
which of the management roles?
9) When Don reviews the new equipment malfunction, what management role will he
play when deciding whether to bring in extra people?
a. resource allocator
d. disturbance handlerUnit 1 Examination 46 Principles of Management
10) Fayol was interested in studying ________, whereas Taylor was interested in studying
a. bureaucratic structures; chains of command
b. all managers; first-line managers
c. administrative theory; macroeconomics
d. senior managers; effective managers
11) The quantitative approach involves applications of ________.
a. surveys, strategic planning, and group problem solving
b. psychology testing, focus groups, and mathematics
c. statistics, information models, and computer simulations
d. optimization models, interviews, and questionnaires
12) In Wealth of Nations, Adam Smith described the breakdown of jobs into specialized
tasks and called this ________.
a. assembly lines
b. division of labor
c. work denomination
d. greatest common factor of work
13) One outcome of the Hawthorne Studies could be described by which of the following
a. Money is more important than the group with regards to individual productivity.
b. Social norms or group standards are the key determinants of individual work behavior.
c. Behavior and employee sentiments are inversely related.
d. Security is relatively unimportant.
14) Open organizations are those that ________.
a. consist of interdependent parts
b. are influenced by their environments, but do not interact with them
c. operate independently of their environments
d. interact with their environments
15) According to the systems approach, effective management must ensure that
a. all interdependent units within an organization operate together
b. its organization becomes self-contained
c. key departments within an organization have the greatest efficiency
d. its organization succeeds in ignoring governmental regulations Unit 1 Examination 47 Principles of Management
16) The omnipotent view of management states that ________.
a. managers have little or no responsibility for an organization’s success or failure
b. managers are directly responsible for an organization’s success or failure
c. that there is only one boss in the organization, and she or he is responsible for del-
d. the top manager is the only person in charge
17) In reality, managers are most accurately viewed as ________.
a. ultimately responsible for organizational outcomes
b. neither helpless nor all powerful
c. powerless to influence an organization’s performance
d. dominant over an organization’s environment
18) Which of the following represents the most significant ways through which corporate
cultures are transmitted to employees?
a. rituals, myths, competitions, and language
b. language, stories, rituals, and rewards
c. stories, rituals, symbols, and language
d. symbols, rituals, language, and business systems
19) Groups such as Mothers Against Drunk Driving (MADD) are examples of what factor in
the specific external environment?
a. government agencies
b. pressure groups
Corporate Takeover (Scenario)
Todd works for SeaLan Tech, an environmental consulting firm that has just been purchased by Zerex, Inc., a biomedical research organization. Based on his early encounters with the new upper management from Zerex, Todd feels that SeaLan is a “lower-key, friendlier” organization. He is concerned that the new company will eliminate SeaLan’s old culture, and he does not like the prospects
20) Todd is concerned with the degree to which managers focus on results or outcomes
rather than techniques and the processes used to achieve those outcomes. He is con-
cerned with ________.
b. team orientation
c. outcome orientation
d. aggressiveness Unit 1 Examination 48 Principles of Management
21) One reason for parochialism in the United States is that Americans tend to study
________ in school.
a. English and French
b. only two languages
c. only English
d. English and Spanish
22) A(n) ________ attitude is characterized by parochialism.
23) Which of the following is an MNC that tailors marketing strategies to the host coun-
try’s unique characteristics?
a. global company
b. multidomestic corporation
c. borderless organization
d. transnational organization
24) In the later stages of doing business globally, if an organization is ready to make a
more direct investment, it might utilize ________.
a. strategic alliances
b. foreign subsidiaries
c. joint ventures
d. all of the above
The Overseas Assignment (Scenario)
Christopher has a degree in business administration and has worked for a major corporation for 5 years. He is offered a chance to work in another country.
25) Through research on the Internet, Christopher finds that in this country’s social frame-
work, people are expected to look after others in their family (or organization) and
protect them when they are in trouble. This society tends to support ________.
Principles of Management
Unit 1 Examination