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BAM 312 BAM312 Unit 1 Exam Answers

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BAM 312 Unit 1 Exam Answers (CCU)

California Coast University

1. When it comes to communication skills, employers express particular frustration with ____________.

2. Which of the following is not a characteristic of effective business messages?

3. The term corporate culture refers to ____________.

4. Every organization has a(n) ____________.

5. In the first step of the communication process, the sender ____________.

6. Whereas Business Communication 1.0 tends to emphasize _____________, Business Communication 2.0 focuses more on _____________.

7. All of the following are examples of unethical communication except _____________.

8. To help establish clear guidelines for ethical behavior, many companies provide employees a written _____________.

9. Which of the following is not a way teams help organizations to succeed?

10. Groupthink refers to ____________.

11. You and several coworkers serve on a task force charged with updating the company personnel policy manual. To proceed effectively, you should concentrate on ____________.

12. ___________ are informal standards of conduct that team members share.

13. If you are engaging in critical listening, your goal is to ____________.

14. In part, poor listening occurs because listeners ____________.

15. When introducing yourself to someone in a business context, you should always include a brief description of ____________.

16. Using mobile phones during meetings is _____________.

17. Culture influences a person’s understanding of _____________.

18. To convey meaning in a low-context culture such as the one existing in Germany, people rely more on ____________.

19. Women executives who travel abroad ____________.

20. When writing letters to businesspeople in other countries, you should 

21. When preparing a message to someone from another culture, you should ____________.

22. The three primary steps involved in preparing a business message are ____________.

23. In developing business messages, the step during which you step back to see whether you have expressed your ideas clearly is ____________.

24. A knowledge-management system ____________.

25. After sending project cost estimates to a longtime client, you realize you failed to include information on some discount options. The best thing to do is ____________.

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